The demo is a real desk with made-up customers. Reply to one and they'll write back.
Your day
The next ticket is already open.
Tickets line up by what's due first. Press E to solve one and the next appears. There are no tabs to manage and no page to wait for, and the list is live, so what you see is always what's true.
Replying sets the status. Answer a customer and the ticket waits on them. They write back and it returns.
Snooze comes back by itself. Waiting on a colleague until Thursday? Hide it until Thursday.
Saved replies are one keystroke. Type / and pick. Their name is already filled in.
Your easy tickets
Answered before you get to them.
Switch it on and SupportDesk replies when your help articles clearly answer the question. Try any question first and see exactly what it would send. It only uses your articles, stays out of anything it isn't sure about, and if the customer writes back, a person takes over.
Your nerves
Hard to send the wrong thing.
Internal notes turn the whole box yellow. The send button names the person it's going to. And every reply waits eight seconds, so you can pull it back when you spot the typo.
Your team
Nobody answers twice.
See who's on a ticket and who's typing, as it happens. If someone writes while you're mid-reply, SupportDesk stops you and shows you what's new before anything goes out.
Whoever replies owns it, so nothing falls between two people.
Mention a colleague in a note and they hear about it. That's the whole of internal chat.
Two roles: people who answer tickets, and people who also change settings.
Your customers
No account. No portal to learn.
They email you and reply by email. Every message carries a private link to the conversation. Your help center takes your name, colour and logo, with no theme files, and it suggests answers while they're still typing the question.
We asked "is this truly needed?" Here's what didn't make it.
Most help desks grew for the largest customer they ever had. You pay for that, in money and in training.
The usual way
SupportDesk
A tab for every ticket, going stale as you work
One list, always live
Six statuses to learn and keep up to date
Four, and most change by themselves
Triggers, automations, macros and views
Rules, saved replies, and searches you can pin
Low, normal, high and urgent
Urgent, or not
A reporting tool that needs its own training
One page of the numbers people actually read
Customer logins and portals
A private link in every email
"Thanks!" reopens a solved ticket
"Thanks!" stays solved, and a real question reopens it
Reply targets on the top plan only
Everything's in. There is one product.
Moving from Zendesk? Bring your tickets, customers, macros and help articles in a few clicks. Nobody gets emailed, and nothing changes on the other side.
One page of numbers.
How fast you answer, how long things take, and whether people were happy. Plus the comments from everyone who wasn't, because reading those beats any chart.
